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Privacy Policy

PRIVACY POLICY

This policy describes how we collect, use, share and protect information provided to us by people visiting this website. Because this policy may be revised from time to time, we suggest that you check here periodically for policy updates. Your use of this website after such a notice has been posted constitutes acceptance of the new privacy policy.

“We,” “us,” “our” and “Grimaldi’s” refers collectively to Grimaldi’s, its subsidiaries and affiliates.

THE INFORMATION WE COLLECT

PERSONAL INFORMATION

“Personal information” includes any information identifiable in nature, and may include: your company information, your name, your home or other physical address (including street name and city or town), your e-mail or other online contact information such as a user or screen name, your telephone number including home and cell number, physical location, GPS location, your financial information (such as credit card numbers) and your employment related information (such as a resume or references). You may visit and use this website without providing Personal Information. We will collect Personal Information only if you provide it to us. If you do not want us to have your Personal Information, please do not provide it to us.

You may provide us with Personal Information through various methods, including (without limitation) the following (collectively, the “Services”):

• Registration and Personal Profile Forms – If you are offered the opportunity to enter a promotion, to become a registered user of this website or to receive information about Grimaldi’s, you may be required to fill out a registration form. This form requires that you provide certain Personal Information that may include, without limitation, your name, birthdate, a user name or user id, email address, postal address, telephone number, demographic and lifestyle information, areas of interest, product usage, and/or a unique individual password.

• Transactions and Activity – If you become a registered user or if you conduct transactions through this website, we may collect information about the transactions you engage in while on the website and your other activity on the website. This information may include, without limitation, areas of the website that you visit, transaction types, content that you view, download or submit, transaction amounts, payment, and billing information as well as the nature, quantity and price of the goods or services you exchange and the individuals or entities with whom you communicate or transact business.

• Email and other voluntary communications – You may also choose to communicate with us through email, via our website, by telephone, in writing, or through other means. We collect the information in these communications, and such information may be personally identifiable.

• Employment Related Information – We may retain Personal Information you submit because you are interested in a career with us. We will use this information only for purposes related to your potential employment with us, unless you also provide it to us for purposes in addition to potential employment with us.

OTHER INFORMATION

When you visit our website, we may collect data about the type of browser you are using, your domain name (the name of your internet service provider, or your company name), the time and length of your visit, your internet protocol (IP) address, the pages you view and the order in which you view them, and the site you last visited before coming to grimaldis.com. We use this information to improve our site’s content and structure. You will remain anonymous to us unless you provide us with your Personal Information.

Like many other websites, we also collect information through “cookies” and other automated means. Cookies are small bits of data that a website may save to your browser, and which then may be stored on your hard drive. The information we collect from cookies may include your IP address, browser and device characteristics, referring URLs, and a record of your interactions with our websites. We use cookies to provide you with a more customized browsing experience. You may set your browser to refuse the “cookie,” but there may be pages on our site you will not be able to access if you do.
We may also collect aggregated data, which is data from which the identity of an individual cannot be determined. We may use aggregated data at our discretion.

In addition, to help us understand and enhance our interactions with visitors to our website, we may permit web analytics providers to collect information from our website using automated tools likes cookies or web beacons. We also may share Personal Information with those providers. We may have similar arrangements with interest-based advertisers.

THIRD PARTY LINKS

Please note that companies delivering advertisements on our websites may also use cookies or other technologies. If you click on one of those ads, you will be directed to a third party website with terms of service, legal notices and privacy practices that may be different from our website. We do not warrant or make any representation about the substance, quality, functionality, accuracy, fitness for a particular purpose, merchantability or any other representation about any third party site or its content. A link to a third party site on this website does not constitute sponsorship, approval or responsibility for any third-party site. We are not responsible for the practices of those third party websites.

USE OF PERSONAL INFORMATION AND OTHER INFORMATION

We may use Personal Information and Other Information for various purposes, including (without limitation): helping to establish and verify the identity of website users; opening, maintaining, administering and servicing users’ accounts or memberships; processing, servicing or enforcing transactions and sending related communications; providing services and support to website users; improving the website, including tailoring it to users’ preferences; providing users with product or service updates, promotional notices and offers, and other information about Grimaldi’s; marketing to you; responding to your questions inquiries, comments and instructions; maintaining the security and integrity of our systems.

We may engage other companies to perform a variety of functions, such as to fulfill orders, assist with promotions, provide technical assistance, etc. (collectively, “Related Companies”). Related Companies may use your information to the extent necessary for these companies to fulfill their functions.

We reserve the right to use or disclose any information as needed to satisfy any law, regulation or other legal request, to protect the integrity of the website, to fulfill your requests or to cooperate in any law enforcement investigation or any other investigation.

If Grimaldi’s undergoes a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, we may transfer all of your information, including personal information, to the successor organization in such transition. If material changes to our privacy practices will occur as a result of the business transition, we will notify you in the manner described above of the business transition prior to transferring your personal information.

MINORS

This website is directed toward and designed for use only by persons aged 18 or older. We will not approve applications from, or establish or maintain registrations for any user we know to be under the age of 18. Grimaldi’s does not solicit or knowingly collect personally identifiable information from users under the age of 18. If we discover that we obtained personally identifiable information from an individual who indicates that he or she is (or who we know to be) under the age of 18, we will delete such information from our systems.

YOUR CALIFORNIA PRIVACY RIGHTS

This section supplements our privacy policy with additional information for California residents only. The California Consumer Privacy Act (“CCPA”) provides specific protections and rules with respect to California’s own definition of “Personal Information,” which includes information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular individual or household. As noted above, we collect and use Personal Information that you provide directly when you register for or use the Services, information we collect when you visit our website, user credentials that you supply directly when you register for or update your login information to use the Services, demographic data, payment data, device data, usage data, location data, information about your interests and preferences, third party integrations, and other third party data. We have collected all of the aforementioned Personal Information in the past 12 months.

In accordance with the CCPA, California residents have the right to request that we disclose the following information about our collection and use of “Personal Information,” over the twelve months prior to your requests:

• The categories of Personal Information we collect about you.

• The categories of sources for the Personal Information we collect about you.

• Our business or commercial purpose for collecting or selling that Personal Information.

• The specific pieces of Personal Information collected about you.

SOURCES OF PERSONAL INFORMATION AND PURPOSES FOR USING PERSONAL INFORMATION

In the last 12 months, Company collected the categories of Personal Information listed above from the following sources: (1) Customers; (2) Website Users and used those categories of Personal Information for the following purposes:

Categories of Personal Information Collected in the Last 12 Months Sources of that Personal Information Business Purposes and Commercial Purposes for Collecting that Personal Information

Identifiers
Real name, alias, postal address, unique personal identifier, online identifier, internet protocol address, email address, account name, telephone number, signature, age, company

 Directly from Customers;(2) Website Users
  • to provide customer service,
  • to fulfill and process orders
  • to provide products, information and services requested by customers
  • display personalized advertisement when on our site or a third-party website
  • to facilitate communication, including communicate with you about special offers, promotions, marketing, to participate in surveys, contests, and other information that may be of interest to you
  • to communicate with you about information and notices to your use of our site
  • to detect and prevent security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, and assist in prosecuting those responsible for that activity.
  • undertake activities to maintain the quality of our products and services
  • to improve our products and services
  • to invite you to participate in surveys and provide feedback to us
  • to understand your needs and interests better
  • to improve content, functionality, and usability of our sites
  • improve our marketing and promotional efforts
Commercial information
Products and services purchased or considered, date and location of purchase, purchase price, purchase history, and purchase tendencies		 Directly from Customers;(2) Website Users
  • to provide customer service,
  • to fulfill and process orders
  • to provide products, information and services requested by customers
  • undertake activities to maintain the quality of our products and services
  • to improve our products and services
  • to understand your needs and interests better
  • improve our marketing and promotional efforts
Internet or other electronic network activity information
Browsing history, search history, web site interaction information, application interaction data, advertisement interaction data, internet service provider, name and version of operating system, name and version of browser, date and time of visit, pages visited, and geolocation		 From: (1) Automated technologies deployed from website;(2) Website Users
  • display personalized advertisement when on our sites or a third-party website
  • to detect and prevent security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, and assist in prosecuting those responsible for that activity
  • to understand your needs and interests better
  • to improve content, functionality, and usability of our sites
  • improve our marketing and promotional efforts
Sensory information
Photos, and video surveillance		 From: (1) Surveillance cameras at store locations;(2) Social Media
  • Undertaking internal research for technological development and demonstration.
  • Auditing related to a current interaction with the consumer and concurrent transactions, including, but not limited to, counting impressions to unique visitors, verifying positioning and quality of impressions, and auditing compliance with the law.
  • Detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity.
  • Pictures and or comments that are either taken by us, our vendors or retrieved on social media to use for public relations and or goodwill
Professional & Emplyoment Information
Photos, and video surveillance		 Directly from: (1) Customers; (2) Website Users
  • Employment and recruiting including for interview purposes, selecting candidates, payroll administration and employee timekeeping, benefit administration, creation of tax forms, office administration, business expense processing, industry benchmarking, and internal communications
  • to detect and prevent security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, and assist in prosecuting those responsible for that activity
  • improve our marketing and promotional efforts
Financial Information
Credit, debit and gift card numbers, and related payment information		 Directly from: (1) Customers; (2) Website Users
  • to fulfill and process orders
  • to verify information
  • to provide products, information and services requested by customers
  • Performing services, including maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments, providing advertising or marketing services, and providing analytic services.
  • Detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity
Profile Information
Customer feedback on surveys, attitudes collected from open-ended comments left by users on Company website, purchasing patterns, store location preferences (including how often you visit and when you visit), and other consumer preferences		 Directly from: (1) Customers; (2) Website Users
  • to provide products, information and services requested by customers
  • undertake activities to maintain the quality of our products and services
  • to improve our products and services
  • to invite you to participate in surveys and provide feedback to us
  • to understand your needs and interests better
  • to improve content, functionality, and usability of our sites
  • improve our marketing and promotional efforts

DISCLOSURE OF PERSONAL INFORMATION TO THIRD PARTIES

In the last 12 months, Company disclosed the following categories of Personal Information about California Consumers to the following categories of third parties for a business or commercial purpose:

Category of Personal Information Categories of Third Parties to Whom We Disclose Categories of Personal Information for a Business Purpose in the Last 12 Months
Identifiers
Real name, alias, postal address, email address, telephone number, age
  • website support service providers
  • marketing and advertising service providers
  • online ordering and delivery service providers
  • reservation service provider
  • payment processing service provider
  • Government agencies, law enforcement, and other parties as required by law, including in litigation
Commercial Information
Products and services purchased or considered, date and location of purchase, purchase price, purchase history, and purchase tendencies
  • website support service providers
  • marketing and advertising service providers
  • online ordering and delivery service providers
  • reservation service provider
  • payment processing service provider
  • Government agencies, law enforcement, and other parties as required by law, including in litigation
Internet or Other Electronic Network Activity Information
Browsing history, search history, web site interaction information, application interaction data, advertisement interaction data, internet service provider, name and version of operating system, name and version of browser, date and time of visit, and pages visited
  • website support service providers
  • marketing and advertising service providers
  • Government agencies, law enforcement, and other parties as required by law, including in litigation
Sensory information
Photos, and video surveillance
  • Government agencies, law enforcement, and other parties as required by law, including in litigation
Professional or Employment information
Professional information, employment-related information
  • Government agencies, law enforcement, and other parties as required by law, including in litigation
Financial Information
Credit, debit and gift card numbers, and related payment information
  • marketing and advertising service providers
  • online ordering and delivery service providers
  • payment processing service providers
  • Government agencies, law enforcement, and other parties as required by law, including in litigation
Preference Information
Purchasing patterns, store location preferences (including how often you visit and when you visit), and other consumer preferences
  • website support service providers
  • marketing and advertising service providers
  • online ordering and delivery service providers
  • reservation service provider
  • Government agencies, law enforcement, and other parties as required by law, including in litigation

California law requires that we describe the personal information we collect about California consumers, including by identifying specific categories of information.

We provide financial incentives through our Pizzeria Rewards to consumers who allow us to retain and disclose their Personal Information, including the following categories: unique identifier, purchase history, location data, and protected class information. These incentives may include payments to consumers (e.g., free food), and a lower price for goods or services (e.g., discounts).

We also use location data to enable location based personalized messaging, mobile app notifications, and mobile app messaging to consumers.

In the prior twelve months, we have disclosed e-mail addresses for advertising purposes.

In the prior twelve months, we have not sold any Personal Information for a business purpose.

You also have the right to request that we delete any of your Personal Information. In some circumstances we may not be able to honor your request for deletion – for example, if we need to hold on to your information to protect the security or functionality of our operations, to service your account, or to comply with legal obligations.

To ask for a record of the information we hold about you, or to ask us to delete your information, please visit https://www.grimaldispizzeria.com/privacy-request/opens in new window or call us at (844) 766-8973. You must provide enough information that we can verify who you are and that you are a California resident. We will only use Personal Information provided in a request to verify the requester’s identity and authority to make the request.

Through our re-marketing efforts, we share or sell select identifiers collected from you to other third parties according to our privacy policies so that we may be able to share our marketing with you again.
You also have the right to direct us not to sell your Personal Information at any time. To opt out of the sale of your Personal Information, you may submit a request to us by visiting https://www.grimaldispizzeria.com/your-privacy-choices/opens in new window. Alternatively, you can click here: YOUR PRIVACY CHOICESopens in new window.

We will not deny services, charge different prices, offer a different quality of service or otherwise discriminate against your for exercising your rights under the CCPA.

SECURITY

We implement reasonable security measures to protect the security of your information both online and offline, and we are committed to the protection of customer information. For user accounts registered directly with us profile information is protected by the password each member uses to access their online account. It is important that you protect and maintain the security of your account and that you immediately notify us of any unauthorized use of your account. When you sign into your account or enter payment information (such as a credit card number for purchasing items), we encrypt the transmission of that information using secure socket layer technology (“SSL”).

While we take reasonable precautions against possible security breaches of our websites and our customer databases and records, no website or Internet transmission is completely secure, and we cannot guarantee that unauthorized access, hacking, data loss, or other breaches will never occur. We urge you to take steps to keep your personal information safe (including your account password), and to log out of your account after use.

Unfortunately, the transmission of information over the Internet is not completely secure. Although we strive to protect your personal data, we cannot guarantee the security of your data while it is being transmitted to our site; any transmission is at your own risk. Once we have received your information, we have procedures and security features in place to try to prevent unauthorized access.

CHOICE AND CONTROL

In order to provide service to you, we may send you communications related to your transactions, security or the administration of this website. From time to time, we may also send you other messages or updates about Grimaldi’s, our website and promotions or other activities. If you do not wish to receive non-transaction/security related communications from Grimaldi’s please contact us where specified in the Contact section, below.

You may also request information about your account with us, including a copy of your customer profile. We will provide this information to you on your request, and will update and correct your profile if you wish to make changes.